Fast-growing Tuxera’s high-performance, enterprise-grade Fusion File Share team is hiring talented, knowledgeable, energetic persons to support our world-leading and changing customers and partners.

You have the passion for creating lasting customer relationships and you are able to work independently. You also know the benefit of working as a team and like to contribute internally to the growth of your team members, and the company.

You are into debugging and troubleshooting technical issues and have the patience to answer even all the simple questions (from customers both Internal and External). Staying cool and professional in each situation. You are a problem-solver and creative about going above and beyond to make things right. You are fast, detailed, clear, and friendly in responses.

This position is located in Helsinki (Espoo), Finland and Budapest, Hungary.

Tasks and responsibilities

  • Deliver high-quality customer service to customers and partners.
  • Help drive product improvements to address needs and enhance customer satisfaction.
  • Collaborate with internal product and engineering team members to test, debug and troubleshoot issues.
  • Improve and develop internal and external documentation related to products such as manuals, tutorials, and FAQs.

Background and Qualifications

  • System administration experience with Linux and Windows Server
  • Technical knowledge of Active Directory/LDAP/Kerberos, SMB (samba, CIFS) on Windows, Linux (Mac a plus), NFS, iSCSI, ADS, DNS, DHCP, HTTPS, PROXY
  • Excellent communication skills. You’ll be representing the company daily, every interaction is an opportunity to impress, engage and grow.
  • Fluent in English both spoken and written.
  • Proven testing and troubleshooting capabilities of software issues and technical problems.
  • The ability to work in a dynamic, multi-cultural development environment and convey users’ feedback to our product and engineering teams to drive product improvements.
  • A true passion for new technologies, social media, and digital services.
  • Knowledge of AWS, Azure, GCP cloud technologies
  • Knowledge of Kubernetes (K8s), Docker, and other container technologies
  • Experience in high-performance, scalable storage solutions
  • Experience in virtualization platform like VMware, Hyper-V, KVM, qemu, libvirt